Frequently Asked Questions about IM+® All-in-One Messenger on iPhone, iPod Touch and iPad 

• IM+ cannot connect. What should I do?

Please check if you have active internet connection and if other internet applications on your iPhone / iPod Touch work at the moment.
You may also try to connect from another Wi-Fi spot. Maybe there is a temporary problem in your wireless carrier's network or in Wi-Fi zone you are using now.
If your wireless connection works well, most likely, the problem is on our servers' side and we are working hard to fix it.

• I receive "Authorization failed" for one of my accounts.

Please see authorization issues troubleshooting tips at our support forum

• How can I block a contact?

Please tap near the contact's name (or the button with contact's name at the chat window title on iPad) and then tap
Tap again to un-block the contact.
Note that contacts can be blocked in MSN and GTalk services only, and you can "appear offilne" for selected contacts in Yahoo! messenger.
This feature is not implemented for other IM services for now.

• Can I place voice or video calls with IM+ All-in-One messenger?

These options are not supported In IM+ for now.
However you may take a look at our IM+ Talk and IM+ Video applications.
You may find detailed information on our web site www.shape.ag or at AppStore.

• I receive "Connection to Skype failed. Reason: Servers appear to be overloaded. Please try again later."

This may happen from time to time when our servers are overloaded. Sorry for that.
Please try to re-connect later.
Note that only inactive sessions (with no messages sent or received for a while) may be terminated.
We are constantly working on improving our servers stability.

• I receive "Your account has been disabled due to user agreement violation" message. What does it mean?

It looks like your Neighbors account was banned due to terms violation.
You have accepted the requirements of use upon Neighbors account registration.

As stated in the requirements:
You agree that, in using the Neighbors Service, you will not:

• impersonate another person, use as fake identity;
• set avatars which we consider to be harmful, threatening, unlawful or invasive of privacy or publicity rights;
• set avatars with pornographic pictures or pictures which portray gross violence, force or brutality;
• make statements which discriminate anyone's race, skin colour, sex, religion, ethnic origin or sexual orientation;
• send spam.

We have received a number of complaints from Neighbors users regarding requirements violation from your side.
So we had to suspend your account while investigating this situation.

To remove ban from your account, please submit the support request from IM+ and let us know your full name (as specified in ID) and phone number.
We will investigate the case and consider removing ban from your account.

• Can I receive photos or other files from my contacts?

This functionality is under development.
Unfortunately no time frames can be announced for now.

• I forgot my Neighbors password. Can I retrieve it?

Please in IM+ got to "Accounts", then tap -> , select Neighbors account and tap "Forgot your password? Click here"
Then enter the e-mail address you have used upon Neighbors account registration and tap "Recover".

E-mail with recovery code will be sent to your e-mail address. Please put the recovery code into corresponding field and put new Neighbors password.